Education, Business, & Law

When several lines are better than one

New research by Wharton’s Hummy Song suggests that knowledge-based industries should rethink how customer service manages queueing, and how operational design can change organizational culture and improve performance.

From Knowledge@Wharton

Experiencing the pandemic from abroad

When rising junior Julia Mitchell learned in March that France was about to shut down, she decided to immerse herself further in the language rather than come home, quarantining with her homestay family and finishing courses remotely.

Michele W. Berger



In the News


NBC News

Democrats have a new tool to undo Trump's 'midnight rule-making.' But there's a catch

Cary Coglianese of the Law School spoke about the seldom-used Congressional Review Act, which allows Congress to overturn federal rules with a simple majority and prohibit federal agencies from reissuing similar rules without their approval. “If there’s a type of rule that the incoming administration would really like to ensure never gets adopted again, the CRA is a good way to do that,” Coglianese said.

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The Hill

Parler sues Amazon, asks court to reinstate platform

David Hoffman of the Law School said Parler’s lawsuit against Amazon has been weakened because Amazon had warned the social media platform about violating the terms of their agreement prior to terminating the account. “There have been repeated warnings over time about Parler’s failure to comply with Amazon’s terms of use,” Hoffman said. “Given those repeated warnings over time, it’s sort of rich to say, ‘You didn’t give us enough time.’”

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CBS Philadelphia

Philadelphia police increases presence in parts of city again following storming of US Capitol

Claire Finkelstein of the Law School said President Trump may have committed a crime by encouraging his supporters to breach the U.S. Capitol building. “The question is whether or not the president was intentionally trying to interfere with the peaceful transition of power and trying to launch an attack using his supporters as weapons against the U.S. government,” Finkelstein said. “If we were to find out additional facts that suggested some intentionality on the part of the president, then I believe he could be guilty of sedition.”

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WHYY (Philadelphia)

Congress expected to certify Biden’s win this week—despite GOP push to subvert the vote

Kermit Roosevelt of the Law School attributed efforts to call into question the results of the presidential election to longer term political objectives. “I’m afraid that it’s going to make the next four years a lot more difficult—not that they were going to be easy, anyway,” he said. “To the extent that we’re in an era of people living in different realities, this exacerbates that.”

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Associated Press

8 Pa. House GOP members to oppose Biden’s electoral votes

Seth Kreimer of the Law School spoke about challenges to the results of the 2020 presidential election. “I have taught constitutional law for almost four decades, and I do not believe I have ever before seen American officials reject the outcome of an election with such brazenness,” he said.

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