Cary Coglianese of the Law School argued that people deserve to be listened to by real humans when faced with life-altering decisions, even amid the rise of automation in government agencies. “The public’s need for empathy, though, does not mean that government should avoid automation,” he wrote. “If planned well, the transition to an automated state could, surprisingly, make interacting with government more humane, not less.”

January 6, 2022 ・ From Bloomberg