The folks at Human Resources can shape you into the top-notch professional that you dream of being. Take advantage of these Learning and Education classes for your career. For course locations and more information, call 215-898-3400 or visit www.hr.upenn.edu/learning. Registration required for most programs.

If Looks Could Kill

This video program reveals that behavior can be either a powerful tool or a dangerous weapon. It uncovers why an individual can be pleasant to one person, then offensive to another, simply in response to that person’s behavior. Registration for this course is not being accepted over the Web. Bring your lunch; HR will provide the popcorn.

• Feb. 19, noon to 1 p.m., free

Communicating with Diplomacy, Discretion and Influence

Senior managers and their assistants agree: diplomacy, discretion and advanced communication skills are critical for executive assistants. Increase your value by learning how to communicate more effectively with senior executives, colleagues and clients; how to adjust your communication style to better fit your organization’s culture; and how to handle office politics, turf wars and confidentiality with tact and diplomacy.

• March 4 and 5, 9 a.m. to 5 p.m., $50

…and a better home life too

Human Resources offers free Quality of Work Life workshops to promote your personal well-being. Registration is required. For course locations and online registration visit www.hr.upenn.edu/quality /workshop or contact Orna Rosenthal at 215-898-5116 or orna@hr.upenn.edu. Feel free to bring your lunch.

Communicating with Summer Camp Directors: How to Choose

Although the weather is freezing and there may be snow on the ground, it is not too early to think about plans for your child this summer. Sponsored by HR and led by an expert from Penn’s Employee Assistance Program and Work/Life Benefit Provider, this session offers an overview on camp options and costs and gives you tips on important questions to ask during a telephone interview. You’ll also get suggestions on what to pack and how to monitor the camp. The workshop includes a discussion on childcare options before and after camp sessions.

• Feb. 20, 11:30 a.m. to 1 p.m.

Butt-Out: Smoking Cessation

Are you thinking of quitting smoking? This half-hour video will take you through the quitting process, from getting ready to quit to how to overcome setbacks. Following the video, learn about a free “Quit for Health” program available through the Penn Tobacco Use Research Center. This workshop is offered in conjunction with Penn’s Health Promotion partner, Independence Blue Cross.

• Feb. 25, noon to 1 p.m.

For personalized assistance with dependent care issues and personal well-being, contact Penn’s EAP and Work/Life Benefit provider, Penn Behavioral Health, at 1-888-321-4433 or go online to www.hr.upenn.edu/quality/wellness/eap.