Wharton School

When several lines are better than one

New research by Wharton’s Hummy Song suggests that knowledge-based industries should rethink how customer service manages queueing, and how operational design can change organizational culture and improve performance.

From Knowledge at Wharton

Experiencing the pandemic from abroad

When rising junior Julia Mitchell learned in March that France was about to shut down, she decided to immerse herself further in the language rather than come home, quarantining with her homestay family and finishing courses remotely.

Michele W. Berger



In the News


BBC

Boycotts aren’t the only way to hold companies accountable

Maurice Schweitzer of the Wharton School says that calls to boycott companies are complicated by the sister brands and different platforms of large corporations.

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Technical.ly Philly

Philly high schoolers develop easy app to help predict the true cost of college

Finiverse, a project run out of the Wharton School’s Stevens Center, helps high school students assess what a college education might mean for their financial situation.

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WHYY (Philadelphia)

Should you be friends with your coworkers?, update from the polls, jazz trumpet player Terell Stafford

Nancy Rothbard of the Wharton School explains how to manage the upsides and downsides of workplace friendships.

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CNN

Why Corporate America is keeping quiet on abortion

In a Q&A, Cait Lamberton of the Wharton School discusses the changing winds of corporate activism and the dilemma business leaders find themselves in with abortion.

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CNN

Here’s what would happen to the US economy if there are no rate cuts this year

Itay Goldstein of the Wharton School says stock market prices still reflect the expectation that the Federal Reserve will cut rates later this year, even with the recent selloff.

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