Kevin Werbach of the Wharton School discussed a racial-profiling incident at a Philadelphia Starbucks. Werbach believes that the company will “not see any lasting damage” from the bad publicity but recommended that they work on their internal culture to prevent a repeat.
http://www.philly.com/philly/blogs/inq-phillydeals/wall-street-starbucks-stock-philly-racial-embarrassment-wharton-drexel-20180416.html Philadelphia Inquirer