Patients with low socioeconomic status use emergency and hospital care more often than primary care because they believe hospital care is more affordable and convenient, and of better quality than care provided by primary care physicians, according to the results of a new study from researchers at the Perelman School of Medicine at the University of Pennsylvania. The results of the study, appearing in the July issue of Health Affairs (and featured on its cover), have significant implications for policy initiatives such as the Affordable Care Act that seek to lower health care costs by reducing avoidable hospitalizations, readmissions, and emergency department visits.

“Our findings suggest that efforts to reduce hospital readmissions solely by improving the quality of hospital care could backfire by making hospitals even more attractive for low-SES patients,” said lead author Shreya Kangovi, MD, director of the Penn Center for Community Health Workers and a Robert Wood Johnson Foundation Clinical Scholar in the Department of Medicine at the Philadelphia Veterans Affairs Medical Center. “To generate system-wide savings, it’s important to make outpatient services more appealing to low-SES patients by addressing their concerns around cost, quality and accessibility. For instance, health systems might reduce barriers such as complicated referral systems that are often required for seeing specialists. These barriers may actually drive patients to the higher-cost, one-stop-shop hospital setting.”

Data consistently show that low-SES patients receive health care differently than high-SES patients; low-SES patients use less preventive care and are more likely to become acutely ill and require urgent hospital care. This is not just explained by lack of insurance. This pattern of health care use, which costs $30.8 billion annually and leads to poor health outcomes, is a lose-lose for patients and payers.

To better understand the reasons for this persistent discrepancy, Penn researchers worked with trained community health workers to conduct detailed interviews with 40 low-SES Philadelphia patients (low-income, and uninsured or on Medicaid) on why they choose to visit the hospital/emergency department over a primary care physician. Community health workers have been shown to engender trust and form close relationships with low-income patients.

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