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Management

Walmart self-checkout: How retailer’s DIY lanes don’t check out with some shoppers
USA Today

Walmart self-checkout: How retailer’s DIY lanes don’t check out with some shoppers

Santiago Gallino of the Wharton School says that too few staffed registers in a retail operation can frustrate customers who prefer traditional checkout, while an over-reliance on self-checkout can introduce inefficiencies and revenue loss.

How will the workplace change in 2025?
A bustling office space.

Image: iStock/piranka

How will the workplace change in 2025?

The Wharton School’s Peter Cappelli expects incremental changes in the workplace this year, a continuation of bigger trends that began during the pandemic.

From Knowledge at Wharton

Inside the fight to untether kidney dialysis patients from their bulky machines
Popular Mechanics

Inside the fight to untether kidney dialysis patients from their bulky machines

Diane Alexander of the Wharton School says that the current health system favors the in-center dialysis care provided by two market leaders and may not support breakthroughs, such as miniaturization designed for in-home treatments.

What’s the future of cities?
Illustration of a person walking to a building in a city, one side is abandoned, the other side is revitalized.

nocred

What’s the future of cities?

Before COVID-19, major U.S. urban centers were enjoying a resurgence. Now decreased occupancy has downtown economies and municipal budgets feeling the pinch. Wharton faculty research suggests that how cities navigate the next few years could be crucial.

Janine White for Wharton Magazine

Bosses struggle to police workers’ use of AI
The Irish Times (Dublin)

Bosses struggle to police workers’ use of AI

Ethan Mollick of the Wharton School says that workers who privately use generative AI to accelerate their work might not be willing to admit it.