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When several lines are better than one
Three long lines of standing people at an airport.

When several lines are better than one

New research by Wharton’s Hummy Song suggests that knowledge-based industries should rethink how customer service manages queueing, and how operational design can change organizational culture and improve performance.

From Knowledge at Wharton

High school students lead ‘Maskathon’ during remote summer program
Face of high school student wrapped in a paper face covering mask with sensors attached that are glowing green.

One student’s “Smile Mask” used a combination of sensors and LED lights to promote social distancing. Get too close and the green smile switches to a red frown. (Image: Penn Engineering)

High school students lead ‘Maskathon’ during remote summer program

A virtual Maskathon showcased high school students’ problem solving, product development, and creativity with their tech-integrated face masks.

From Penn Engineering Today

Experiencing the pandemic from abroad
Person standing outside in front of trees and flowers hiding an iron fence.

Like many Penn students who are part of the Huntsman Program in International Studies & Business through the Wharton School and School of Arts & Sciences, rising junior Julia Mitchell opted to go abroad for a semester this past spring. Despite a change in plans due to the pandemic, Mitchell immersed herself in the culture and language of France. (Image: Courtesy Julia Mitchell) 

Experiencing the pandemic from abroad

When rising junior Julia Mitchell learned in March that France was about to shut down, she decided to immerse herself further in the language rather than come home, quarantining with her homestay family and finishing courses remotely.

Michele W. Berger

Taiwan’s tech-savvy citizens helped flatten its COVID-19 curve
Pedestrians and bicyclists at a crosswalk wearing face coverings in a Taiwanese city.

Taiwan’s tech-savvy citizens helped flatten its COVID-19 curve

A new study examines how Taiwan’s existing digital systems, openness of government data, and an empathic community contributed to a successful pandemic response.

From Knowledge at Wharton

Flipping the pyramid: Steps companies can take to close the opportunity gap
white man in front of ladder next to Black man in front of ladder missing rungs

Flipping the pyramid: Steps companies can take to close the opportunity gap

With the pandemic exposing and widening the income and digital access gap among communities in the U.S., two Wharton experts outline ways companies can innovate to close the digital, health, and economic gap in minority communities.

From Knowledge at Wharton

Introducing Wharton dean Erika James
Erika H. James

Introducing Wharton dean Erika James

On July 1, James began a new chapter in her career as the first woman and first person of color to be appointed dean of the Wharton School in the institution’s 139-year history. 

From Wharton Stories