An increasingly common reality as more employers report being “ghosted” by job applicants and employees who simply disappear without a trace. “Candidates agree to job interviews and fail to show up, never saying more,” Chip Cutter, a reporter for The Wall Street Journal, wrote in a June article for LinkedIn that garnered more than 5,000 comments. “Some accept jobs, only to not appear for the first day of work, no reason given, of course. Instead of formally quitting, enduring a potentially awkward conversation with a manager, some employees leave and never return. Bosses realize they’ve quit only after a series of unsuccessful attempts to reach them.”
The term ghosting comes from the world of online dating, where romantic prospects are often dumped without warning or even so much as a goodbye text. But as this bad behavior spreads from the personal to the professional realm, it raises questions about business etiquette and the shifting balance of power between employers and employees. Wharton management professor Peter Cappelli, who is also director of the school’s Center for Human Resources, believes ghosting reflects a change in today’s work environment, where employers once held all the cards and often treated hiring as “a commodity exercise.”
“When the labor market tightens, the power does start to shift,” he said. “I think part of the reason this is so surprising to employers is we’ve gone through 10 years of the worst labor market for job seekers, but the best labor market for employers and hirers. You know, you didn’t have to do anything, and people were just really grateful that you’d even consider their application. So, the power has changed, and that’s changing the story.”
Read more at Knowledge@Wharton.