Wharton School

When several lines are better than one

New research by Wharton’s Hummy Song suggests that knowledge-based industries should rethink how customer service manages queueing, and how operational design can change organizational culture and improve performance.

From Knowledge at Wharton

Experiencing the pandemic from abroad

When rising junior Julia Mitchell learned in March that France was about to shut down, she decided to immerse herself further in the language rather than come home, quarantining with her homestay family and finishing courses remotely.

Michele W. Berger



In the News


The New York Times

How Kennedy could make it harder for you and your family to get vaccinated

In a co-written opinion essay, PIK Professor Ezekiel Emanuel explains how Robert F. Kennedy Jr. and his allies in the Trump administration could discourage the use and research of vaccines.

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Scientific American

Grumpy voters want better stories. Not statistics

In a Q&A, PIK Professor Duncan Watts says that U.S. voters ignored Democratic policy in favor of Republican storytelling.

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The Wall Street Journal

How AI could help bring down the cost of college

Kartik Hosanagar of the Wharton School explains how AI could bring down prices for more complex and expensive services like higher education.

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The Independent

How the stock market could be last guardrails to corral Trump’s wildest whims

Jeremy Siegel of the Wharton School says that Donald Trump measured his success in his first term by the performance of the stock market.

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Business Insider

The hidden risk factor investors may be missing in stocks, bonds, and options

A study by Nikolai Roussanov of the Wharton School and colleagues finds that stocks, bonds, and options strategies could have more correlated risk than is evident on the surface.

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